RP
Reema P
1 reviews | Active since Dec 2015
01 Dec 2015, 11:57
Flight Delay
My 6:30am flight to DBN from JHB only landed in DBN after 12pm.<br> <br> After boarding the plane we were told that the flight will be delayed by 30 minutes and the reason given was that a light was on in the ****pit and they needed to replace the part. 30 minutes later they said the part was replaced but the light was still on and they were trying to verify why it was still on. On the flight with me was my husband, our 6 year old son, my mum, my 2 sisters, my 1 year old niece and my brother in law. At this point my 6 year old was hungry and my sister asked the flight attendant if we could buy stuff to eat. The attendants then sold items from the plane to the passengers. <br> <br> We were told that we needed to leave the plane and a replacement plane will arrive at 10am. Eventually we were told to meet at Wimpy.<br> <br> We were then told that 10am was an estimated time for the replacement plane and that we will be given R60 complimentary vouchers from Wimpy. We all could not fit at Wimpy and luckily between us we could all enter the FNB Slow Lounge.<br> <br> Eventually we boarded at 10:30 but was delayed as passengers could not be found. our seats also were changed.<br> <br> The experience was unacceptable
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Kulula.com's replyOfficial
01 Dec 2015, 15:12Hello reemap,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced on the 23rd Oct'15.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We do appreciate you bringing this to our attention as its only in this way we can improve on our service to our customers.
Kind regards
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced on the 23rd Oct'15.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We do appreciate you bringing this to our attention as its only in this way we can improve on our service to our customers.
Kind regards
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply01 Dec 2015, 15:12
Official
Hello reemap,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced on the 23rd Oct'15.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We do appreciate you bringing this to our attention as its only in this way we can improve on our service to our customers.
Kind regards
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced on the 23rd Oct'15.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We do appreciate you bringing this to our attention as its only in this way we can improve on our service to our customers.
Kind regards
Fazila Khan
Customer Relations
Best regards,