Flight changes: laughable way of *****ing your customers

<p>hi Kulula,</p> <p> </p> <p>we plan our lives around your flights months in advance, and it takes careful planning. Why do you ask?</p> <p> </p> <p>well, you have to add at least a day of travel to your plans for the chance of either not having a flight or the flight being so delayed you might've not even habe flown.</p> <p> </p> <p>I flew down to cpt today from Lanseria, our flight was delayed by "20minutes" which doesnt add up, as i arrived in cpt an hour later. That probably wouldnt have a major implications for most people. However, If you take into consideration that I am flying back to lanseria at 14, it makes a huge difference. Which brings me to my next point.</p> <p> </p> <p>how can you laxidasically email me to inform me that my flight time has miraculously changed? That is unacceptable.</p> <p> </p> <p>you have delayed our flight by 1 hour again, but you might as well delay it by a day if that suits your pocket! Now I am probably supposed to be happy, I enjoyed my full 8 hours in Cpt thanks to your lack of competence. But I am highly irrate as there seems to be no regard for your consumers needs.</p> <p> </p> <p>kulula is great! Your flight crew is amazing! They have to deal with a gazillion complaints from irritated customers about matters that are completely out of their control. Kulula you are in the business of flying planes. Please up your game!!! Keep the trains on time... Flying is supposed to be awesome! You can change your location with thousands of kilometers in a short span of time! You are connecting people! We dont want to arrive at our destinations completely ****ed off, it is already difficult to deal with family.</p> <p> </p> <p>my request is that you would please explain, categorically why planes are late. As knowing the reason why I cant be where I need to be, at the time that you specified, would be really great!</p> <p> </p> <p>thanks</p> <p>reggiepret</p> <p> </p>