SC
S C
1 reviews | Active since Jan 2016
03 Jan 2016, 01:07
Flight cancelled in error
I booked flights for 5 family members from CT to Durban return. 3VSLBG. On 18 December 2015 I called BA and informed that I would not be travelling on the flight on the 19th but would use the return flight. He advised me to make a change for a 2016 flight or I would lose my cash. I said I would call in later that evening to make the change or go to the service counter the next morning. On 19th I went to the BA counter with my family whom I had to check in as the flights were booked with my credit card &again informed the person at the desk that I would not use this flight as I had to travel later and had made alternate provision and that I would still use my return flight on 01 January 2016. She mentioned that I would lose my money for the 19th December flight if I did not change the date and I agreed to this. I went to the BA counter to check in on 01/01and the lady said she could find no record of my flight. I gave her the booking confirmation and at this point she informed me that when I did not travel on 19th Dec, my return flight was cancelled. I have to pay 3k for a new flight so they could investigate. I now want this investigation. no respect for customers
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Kulula.com's replyOfficial
04 Jan 2016, 09:08Hello SashniC,
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). We only refund due to hospitalisation and death (Proof must be supp****).
It is required from all customers to contact the call centre in advance or our ticket desk should they not be able to make it for the booked flights. Customers need to call in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The return ticket is valid for 6mnts from the date of issue, however, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). We only refund due to hospitalisation and death (Proof must be supp****).
It is required from all customers to contact the call centre in advance or our ticket desk should they not be able to make it for the booked flights. Customers need to call in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The return ticket is valid for 6mnts from the date of issue, however, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply04 Jan 2016, 09:08
Official
Hello SashniC,
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). We only refund due to hospitalisation and death (Proof must be supp****).
It is required from all customers to contact the call centre in advance or our ticket desk should they not be able to make it for the booked flights. Customers need to call in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The return ticket is valid for 6mnts from the date of issue, however, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). We only refund due to hospitalisation and death (Proof must be supp****).
It is required from all customers to contact the call centre in advance or our ticket desk should they not be able to make it for the booked flights. Customers need to call in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The return ticket is valid for 6mnts from the date of issue, however, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Best regards,