1 reviews | Active since Jul 2010
Flight cancellation and charges
I fly on Kulula weekly and have done so hundreds of times.<br> <br> Kulula have been cancelling flights over the past few weeks, for unknown reasons. My Monday 8pm from CT to JHB has been cancelled now THREE times. <br> <br> The first two times, after some time on the phone, I was placed on a BA flight at 7.45pm, so that was manageable.<br> <br> For this latest one (22Jun), I was put on a 6.30pm Kulula flight, and I could not accept this because I can't get to the airport at that time. It's 1.5 HOURS EARLY. So I was effectively FORCED to pay R1155 extra to book on the BA flight to get close to the flight time I booked originally. This is exploitative and completely unacceptable.<br> <br> 1. I want this R1155 refunded. Obviously. <br> 2. I want to know what the so-called \technical"reason is for these cancellations"
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
I have escalated your concerns to the Contact Centre for assistance. An supervisor will be in contact with you as soon as possible.
Thank you for being in touch with us.
Yours Sincerely,
Nazley Samuels
Customer Relations
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
I have escalated your concerns to the Contact Centre for assistance. An supervisor will be in contact with you as soon as possible.
Thank you for being in touch with us.
Yours Sincerely,
Nazley Samuels
Customer Relations