MG
Matthew G
1 reviews | Active since Mar 2015
03 Mar 2015, 13:49
Flight Booking Mess up!!!
I booked a flight online and money was taken from my account but Im told the booking was cancelled!!! How is that possible if the money went through?????<br> <br> Now to add to the inconvenience, I must send through proof of payment to reverse the transaction and book again. All this and not a word of apology!!!!!<br> <br> This took up most of my day to sort out, lots of airtime and I'm now furious. PATHETIC SERVICE
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Kulula.com's replyOfficial
03 Mar 2015, 14:21Hello matt0707,
Thank you for your post.
In order for the agent to assist you and to follow up the matter, the agent will need the proof of payment as requested. Apology for the inconvenience.
Regards.
David
Thank you for your post.
In order for the agent to assist you and to follow up the matter, the agent will need the proof of payment as requested. Apology for the inconvenience.
Regards.
David
Best regards,
Kulula.com's reply03 Mar 2015, 14:21
Official
Hello matt0707,
Thank you for your post.
In order for the agent to assist you and to follow up the matter, the agent will need the proof of payment as requested. Apology for the inconvenience.
Regards.
David
Thank you for your post.
In order for the agent to assist you and to follow up the matter, the agent will need the proof of payment as requested. Apology for the inconvenience.
Regards.
David
Best regards,