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sjgebert S

1 reviews | Active since May 2017

06 May 2017, 19:08

Flight booked message received but Kulula denies responsibility. No one willing to help...

<p>I am writing as a really and truly disgruntled client. After booking two flights on Wednesday, and receiving proof that the flights were booked, Kulula is unwilling to help me with the issue that these flights didn't appear as "booked" on their system. Even though there was no evidence of an issue from my side.<br />Three emails and 3 VERY LONG phone calls later and still there is NO ONE at Kulula willing to help me. <br />This is not how a professional company deals with customer care. <br />I have proof of the booking with reference numbers, a screen shot of the booking page and proof of phone calls (which are apparently recorded) as well as emails. <br />Is anyone willing to save the name of @kulula and assist in this matter?</p>

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