Finding mutually-satisifying alternatives

<p>I booked a flight to attend a course and less than 10 hours later, the course start date was changed, throwing my travel plans completely off! Kulula's service agent, Nicole, explained the standard airline change policy. However instead of brutually applying the rules, she patiently helped me change my reservation in a way that worked for both of the airline and I. Super service with great empathy. Thanks Nicole!</p>