DN
Dani N
1 reviews | Active since Jul 2011
17 Apr 2015, 11:29
Farce regarding exchange of existing tickets
I think that Kulula misrepresents itself in that it proports to exchange tickets however every time I try to exchange a ticket I have to put in more than what I would have to buy a new ticket. The pay in is exorbitant... why not just say we don't exchange tickets instead of raising expectations which are never met. I am extremely frustrated and disappointed. This has left a bad taste in my mouth from an ethical perspective
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Kulula.com's replyOfficial
17 Apr 2015, 13:01Hello daniellan,
Thank you for your post. I am sorry to learn that you are not happy with our change of booking policy.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. When a ticket is changed and the same fare is not available, the next highest fare is charged.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry to learn that you are not happy with our change of booking policy.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. When a ticket is changed and the same fare is not available, the next highest fare is charged.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Kulula.com's reply17 Apr 2015, 13:01
Official
Hello daniellan,
Thank you for your post. I am sorry to learn that you are not happy with our change of booking policy.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. When a ticket is changed and the same fare is not available, the next highest fare is charged.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry to learn that you are not happy with our change of booking policy.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. When a ticket is changed and the same fare is not available, the next highest fare is charged.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR