WL
Warren L
1 reviews | Active since Feb 2011
04 Sept 2015, 15:12
Fantastic gesture by the pilot and staff
Yesterday my wife and our 3 month old infant flew on MN0124 from CPT international.<br> <br> It has always been a dream of mine to become a pilot, but I somehow ended up in the IT field instead. I therefore want to encourage my little bundle of joy to become a pilot herself one day.<br> <br> Yesterday at the tender age of 3 months, she was allowed in the ****pit and even sat in the Pilot's lap. This is a marvelous gesture and hopefully she will be flying for Kulula in a few decades!<br> <br> Gestures like this will ensure that I will fly with Kulula again!
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Kulula.com's replyOfficial
04 Sept 2015, 15:25Hello potifar,
Thank you for your kind compliments.
Its genuinely helpful to have your comments pin-pointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times and that's why we are so pleased that our flight crew went over and above.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Kind Regards,
Nazley - CR
Thank you for your kind compliments.
Its genuinely helpful to have your comments pin-pointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times and that's why we are so pleased that our flight crew went over and above.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Kind Regards,
Nazley - CR
Kulula.com's reply04 Sept 2015, 15:25
Official
Hello potifar,
Thank you for your kind compliments.
Its genuinely helpful to have your comments pin-pointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times and that's why we are so pleased that our flight crew went over and above.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Kind Regards,
Nazley - CR
Thank you for your kind compliments.
Its genuinely helpful to have your comments pin-pointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times and that's why we are so pleased that our flight crew went over and above.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Kind Regards,
Nazley - CR