AL
Adele Lucas-Bruwer

1 reviews | Active since Oct 2013

01 Apr 2015, 07:49

False Advertising and lack of service

Kulula widely advertised a sale staring at 6am on 1 April 2015, but clearly this was an April Fools Joke !<br> <br> I logged on at 6:02 am and kept trying until 07:49 but the Kulula website kept hanging, cutting off or giving me the message that they encountered a technical problem and I should try again.<br> <br> I then called the Customer service and they told me that are unable to take my booking as they cannot make Discovery Vitality bookings through the call centre. The reason their website was \Struggling"to me \""broken\"" was due to high demand. <br> I then asked to speak to the person responsible for the website as if they are offering a sale they should ensure that their website can handle the traffic. Its not the first time they have had this kind of sale and they know exactly what volumes to expect.<br> <br> I was told that regretfully no one from management or website department was available to speak to me and guess what \""I should try and call back later\"". That seems to be the standard response from Kulula. Try again later.<br> <br> This does not cut it for me. They said I can book from 6am online. I woke up early and am now late for work as I have been trying for almost 2 hours to book ! """

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Replies (1)
Kulula.com
Kulula.com's reply01 Apr 2015, 07:56
Official
Hello adelellucas,

Thanks for taking the time to get in touch with us.

We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.

Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.

Our call centre supervisor will contact you shortly to assist.

Kind regards,
Thuli
Customer Relations