MW
Matthew W
1 reviews | Active since Mar 2009
01 Apr 2015, 13:01
False Advertising
Dont use [URL Removed] every again. (I wont, would rather pay more than have give these guys my money)<br> <br> On the 1st April Kulula advertised a Sale.<br> I thought i would send my parents down to Cape Town to visit my brother who they have not seen in a while for his birthday.<br> <br> Unfortunately i should have just booked somewhere else.<br> After finding a return ticket for two for R2092. i decided to book, and it took me 3 mins to complete the passengers names, Credit Card details etc.<br> When i pushed pay it said \Oops we have encountered a problem
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Replies (1)Kulula.com's replyOfficial
01 Apr 2015, 16:26Hello Mat,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply01 Apr 2015, 16:26
Official
Hello Mat,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Best regards,
