Failure to live up to quoted values

I recently purchased 4 tickets on [URL Removed] Regretfully I have now had to adjust my travel arrangements and merely want to provide my wife and my own ticket to my parents, to ensure that my children still travel to their already arranged trip. My parents are on the same band of medical aid as myself, so no discount advantage, but Kulula refuse to transfer the tickets. Instead I must cancel my two adult tickets and book my parents tickets at the same time. I loose my initial booking fee, only getting the airport taxes refunded,but here is the kicker, I must pay TWICE the price for those same seats back in my parents name within the same minute.<br> Mr ER Venter, on principle I will purchase Comair shares to attend your AGM and raise the question on the dishonorable page 18 of your financial statements where you pledge to serve customers, not to be unfair etc etc which have now been proven quite simply a farce. Which makes me question the remainder of the document. Your CEO and Chairman's statement has now too become questionable. In fact, it gives me great pleasure to state that your competitors will love this story and will use it in conjunction with those of your regular delay