Failing service and systems in place @Kulula.com

I’m shocked at how ***** they are coming out to be

First thing is don’t be fooled by their competitive prices because they are not

Firstly I had to call in to find out that my flight included no luggage- had to add that on twice for a return - extra fee

Secondly it is a non-refundable ticket which means you are stuck

But the topper is that I called to see what the process is with the fourth wave looming over our heads with Covid. Oh no you have to go online to change the date (to a date you are not sure you will be able to go) and be charged a fee How can one do that if they are unable to confirm for next year? No, you have to select a date as the only time this can be placed on hold is if lockdown is officially implemented.

Tell me how this system is fair and just? Made a booking when we seemed to have a handle and now everything is going pear shaped.

I am advised that to not make this easier to request to place the ticket on hold- I should rather wait for the admin mayhem when lockdown hits

This service is basically saying f-u customers and go get sick and die. They don’t even care for our employees who have to follow pathetic systems in place and then work them to death with admin when the lockdown is implemented

Cudos to a failing system