Extremely disappointed

Unfortunately no option for zero stars. I am so disgusted with Kulula. We missed our flight this morning due to unforeseen circumstances. I couldn’t phone to let them know within the 30 minutes timeline to cancel this morning due to a crisis, but phoned as soon as I could to ask if we can change our flight times. My son will miss his appointment with his specialist on Friday as there is no way I can spend R12000 for us on another flight on such short notice. I pleaded with the lady on the phone to speak to a manager or someone who could understand our circumstances, I was just told very politely that it is not possible and we loose all the money we paid for the tickets. Except for the money we lost now it was even more terrible to tell my kids this morning that we won’t be able to fly anymore, something that they were looking forward too very much. I am so unhappy and disappointed no words can explain this.