MA
Muhammed A
1 reviews | Active since Jan 2013
27 Mar 2015, 08:42
Extremely Disappointed!
My wife and I are booked on MN 603 from JNB to DUR. I was just informed that this flight has now been delayed by an hour.<br> <br> I called the contact center to ask if I can be put on an earlier flight as I have commitments to attend to in Durban this evening and a delay is simply not acceptable. I was informed that I will have to pay a fee to be transferred to another flight as the delay is not for longer than 3 hours. I see that there is an earlier flight at 16:45 but I will have to pay in an additional fee for this flight.<br> <br> I find this to be completely unacceptable. I have already paid a change fee as I have changed my flight from Saturday (28 March) to this evening and now in order for me to get to Durban on time I will have to pay in again.<br> <br> I have booked a flight and have paid good money for a service to be rendered and I expect nothing less. I will be taking this up further as this delay has nothing to do with me and I cannot be expected to pay an additional fee for a delay caused by Kulula.<br> <br> Extremely Disappointed!<br> <br>
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Kulula.com's replyOfficial
27 Mar 2015, 10:04Hello moe_tarr,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be.
In cases of delays, we do assist passengers with earlier flights depending on the duration and availability. If the delay is less than 3hrs, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be.
In cases of delays, we do assist passengers with earlier flights depending on the duration and availability. If the delay is less than 3hrs, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply27 Mar 2015, 10:04
Official
Hello moe_tarr,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be.
In cases of delays, we do assist passengers with earlier flights depending on the duration and availability. If the delay is less than 3hrs, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be.
In cases of delays, we do assist passengers with earlier flights depending on the duration and availability. If the delay is less than 3hrs, a payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
We will be in touch with you directly for more information.
Kind regards,
Thuli
Customer Relations
Best regards,