Extremely bad customer service

On the 1st of Sept I tried to make changes to my ticket.

1. It says on my ticket I get 2 free changes 2. When I wanted to make a change the change failed and I got an error on the Kulula website. Nothing was changed the ticket was exactly the same as before except I was charged R1748 on my credit card. Why the charge when it says I get 2 free changes 3. I then tried to change the ticket again which was successful and I was charged another R1748

I have now paid almost R8k for a ticket that should have cost R4k. R3496 for changes. I queried this on the first and received a string of replies with no results whatsoever except for an email to say one of their employees was no longer employed by Kulula. What has that got to do with me and my refund ?

What I hate most is no one has called me back. A week later I have no answers. Try calling their call centre. You will literally wait 15 to 30 minutes before being cut-off. So now we wait for replies to emails which seem to disappear into thin air.

Hans Hilzinger ***