Extraordinary Service

<p>I called Kulula.com last week Thursday evening to change a flight I'd booked previously. I urgently needed it moved forward from Sa****ay morning to Friday night. </p> <p> </p> <p>I was assisted by Nasli in their contact centre, who found me a flight on Friday and quoted me the difference to pay in. All fine, but then things started going sideways. I was out in the bush on Thursday and my mobile signal was putrid. The line dropped right as I was entering my card details on my phone. Nasli promptly called me back, but I was out of reach. I then eventually got signal and called through. Line dropped again. All in all, I think it took about 20 attempts over more than an hour to get this payment processed, with her calling me back time and again without fail. She was completely understanding and patient throughout, and eventually got Cathy to help out in capturing a manual card payment for me. Even that took more than one attempt with the line continually dropping. </p> <p> </p> <p>Thanks for the amazing service Nasli and Cathy!</p>