Extra charges

Absolutely shocking. We went through the panic of not knowing if we would be having a flight due to Kulula shutting down. To now being at the airport where suddenly we have to pay for a bag? When I booked my flights there was nothing about having to pay for a bag like some other airlines. It is the reason that I chose to fly with kulula. You have always been allowed to have a checked in bag, but now we had to pay R410 for a bag. Why on earth would we have booked with Kulula when adding a bag makes it more expensive than all the other airlines? When asking the ladies at Lanseria, they refused to listen and said I would have seen. When I showed them my emails they still said oh well you have to pay.