KG
Kim G
1 reviews | Active since Mar 2009
06 Apr 2016, 10:02
Excellent service
I tried to making a flight booking with a credit card this morning and kept getting an error message. I contacted the call centre and got through to Sinakho Mketo. He asked me to mail the error message to him and he immediately called me back and did the booking for me over the phone. Kulula has a gem in Sinakho. He gives excellent service and has a wonderful telephone manner. He is a keeper!
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
06 Apr 2016, 14:24Hello trouble4,
Thank you for your post .
I am absolutely delighted you were pleased with the service you received from Sinakho . It is good to know that there are people out there who appreciate good customer service.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
I am so pleased we made a positive impression on you and thank you for the accolade.I have alerted the call center Operations manager of your experience with Sinakho . We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now
Fazila Khan
Customer Relations
Thank you for your post .
I am absolutely delighted you were pleased with the service you received from Sinakho . It is good to know that there are people out there who appreciate good customer service.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
I am so pleased we made a positive impression on you and thank you for the accolade.I have alerted the call center Operations manager of your experience with Sinakho . We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply06 Apr 2016, 14:24
Official
Hello trouble4,
Thank you for your post .
I am absolutely delighted you were pleased with the service you received from Sinakho . It is good to know that there are people out there who appreciate good customer service.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
I am so pleased we made a positive impression on you and thank you for the accolade.I have alerted the call center Operations manager of your experience with Sinakho . We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now
Fazila Khan
Customer Relations
Thank you for your post .
I am absolutely delighted you were pleased with the service you received from Sinakho . It is good to know that there are people out there who appreciate good customer service.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies . We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
I am so pleased we made a positive impression on you and thank you for the accolade.I have alerted the call center Operations manager of your experience with Sinakho . We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now
Fazila Khan
Customer Relations
Best regards,