Excellent Service

I had to urgently fly from Durban as my son was admitted to hospital in Johannesburg on New Year's Day. Sarina at ticket sales was absolutely fantastic. She was polite, friendly, so sympathetic and reassuring. She asked me to go to the Bag Drop off as my flight was boarding. When I saw the queue, I burst into tears. I was terrified that I was going to miss my flight. I went back to Sarina who told me that under no circumstances was I going to miss my plane. She personally sorted everything out, booking in my luggage etc. and then handed me over to Aliyah to escort me to the plane. We whizzed through. Aliyah was amazing and so sympathetic, trying to reassure me that everything was going to be fine. On the plane I informed the stewardess of my situation and that I had to be off the plane first. 10 mins before landing, I was moved to the front of the plane, was off the plane first, arrived at baggage claim where my bags had come off first. I can't express my gratitude enough to the staff at Kulula ground and air who went more than the extra mile. My son thankfully recovered. I made it from Scottburgh to Krugersdorp in 3 hours. Surely that is a record LOL. Thanks again.