1 reviews | Active since Apr 2014
Excellent Service
On January 28th my BA flight (booked through Kulula) to OR Tambo Airport was delayed by 2,5 hours. I was flying up for a company conference in Pretoria and needed to be fetched from Hatfield by 6pm. Hoping there was another flight I could get on to, I approached Kulula Ticket Sales and spoke to Lenette Naidoo. She was extremely helpful and put me onto a Kulula flight at 15:30, at no additional cost!!! It gets better!!! She asked to have the details of my destination so she could arrange transport to get me there. Again, at no additional cost!!! She organised transport for me from Lanseria to Pretoria which is approx 80 kms apart. I was and still am highly impressed with the level of service I received from Lennette and those who assisted me with the 2nd leg of my journey. Now that is what you call customer service!!! Excellent!!!
Thank you for your post.
Firstly, I would like to thank you for your kind words about Lenette Naidoo. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with the airport Managers. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
I am very grateful you took the time and trouble to write to us as you have done, as it is in this way that we can ensure that the usually high standards we set for ourselves is maintained.
Yours Sincerely,
Nazley -CR
Thank you for your post.
Firstly, I would like to thank you for your kind words about Lenette Naidoo. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with the airport Managers. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
I am very grateful you took the time and trouble to write to us as you have done, as it is in this way that we can ensure that the usually high standards we set for ourselves is maintained.
Yours Sincerely,
Nazley -CR