NE
Natalie E
1 reviews | Active since Oct 2011
30 Mar 2015, 11:04
Excellent Serivce!
Hi<br> <br> I would just like to say that I was really impressed with my flight this morning. I flew out of Lanseria Airport on flight MN463 to Cape Town. I make this trip rather often. It was one of the best experiences I have had on any of our local airlines.<br> Kevin is amazing and just so friendly, he had everyone laughing right from the beginning and his jokes weren't the stock standard that you get on most of the flights. You can tell he really loves his job, which, these days, is very rare to see.<br> <br> I realise that most people use this forum to complain, and I just thought I would take a moment to congratulate you on such a great team!<br> <br> Thank you again!<br>
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Kulula.com's replyOfficial
30 Mar 2015, 11:50Hello natalieedwards,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Kevin.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Kevin.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Best regards,
Kulula.com's reply30 Mar 2015, 11:50
Official
Hello natalieedwards,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Kevin.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Kevin.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Best regards,