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Christian C
1 reviews | Active since Mar 2014
24 Jul 2015, 20:01
Epic Fail
Was booked on a flight home to JHB (MN106) on Friday 24 July. Was supposed to depart at 18.30. Then came the first delay, to 19.10. Understandable I thought.Then another delay to 19.15. Then another to 19.30. & wait for it... 1 more to 19.35! I eventually check in at 18.25 only to be told that the flight is fully booked (no seat for me). Lovely I thought! Then I get told that I will be put on a BA flight but that it will be at 19.45.<br> <br> Finally I get my BA ticket (at least the Kulula ladies at the counter were friendly) - As I am about to walk away I get told that I should wait for my compensation voucher. I wait & wait & wait & eventually after about 20mins a lady comes & hands me a voucher for R400 off my next Kulula flight. One question:<br> <br> Kulula, WHY on earth would I want to fly with you again (even if it is free?) Shocking that you think a voucher that forces me to fly with your airline again is seen as sufficient compensation for messing up my Friday. The least you can do is buy me dinner if you plan on *****ing me. Good news is that I will fly with you again but only because I do plan on being LATE for my own funeral! Epic FAIL Kulula! 19.55 now & still haven't boarded... Eish!
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Kulula.com's replyOfficial
27 Jul 2015, 09:49Hello Kaas.9,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the overbooking, due to the current limited resources, I will contact you offline to address this complaint .
Bye for now .
Fazila Khan
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the overbooking, due to the current limited resources, I will contact you offline to address this complaint .
Bye for now .
Fazila Khan
Best regards,
Kulula.com's reply27 Jul 2015, 09:49
Official
Hello Kaas.9,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the overbooking, due to the current limited resources, I will contact you offline to address this complaint .
Bye for now .
Fazila Khan
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
With regards to the overbooking, due to the current limited resources, I will contact you offline to address this complaint .
Bye for now .
Fazila Khan
Best regards,