BD
Brian D
1 reviews | Active since Mar 2014
24 Mar 2015, 14:34
Easy ****
Booked flights and was ready to pay. Payment rejected online, requested to call Kulula. Called Call Centre, spoke to Etha who suggested I redo the transaction. What do you know, the amount payable had increased by R110.00 - initial transaction was R1440, new one R1550, just 7 mins later?<br> <br> Of course the reason is that fares change all the time but what an easy way to know how to increase your price - just make sure the customer has to rebook. <br> <br> I've been a loyal customer of Kulula for a number of years - check your records - and really don't appreciate this treatment.
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Kulula.com's replyOfficial
24 Mar 2015, 15:31Hello beedeedee,
Thank you for your post .
I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website 24 hours day , globally to book flights online and if payment is not made in time, the fares are released back into the system for resale.
Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Thank you for allowing me the opportunity to respond.
Kind Regards,
Fazila Khan
Customer Relations
Thank you for your post .
I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website 24 hours day , globally to book flights online and if payment is not made in time, the fares are released back into the system for resale.
Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Thank you for allowing me the opportunity to respond.
Kind Regards,
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply24 Mar 2015, 15:31
Official
Hello beedeedee,
Thank you for your post .
I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website 24 hours day , globally to book flights online and if payment is not made in time, the fares are released back into the system for resale.
Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Thank you for allowing me the opportunity to respond.
Kind Regards,
Fazila Khan
Customer Relations
Thank you for your post .
I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website 24 hours day , globally to book flights online and if payment is not made in time, the fares are released back into the system for resale.
Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Thank you for allowing me the opportunity to respond.
Kind Regards,
Fazila Khan
Customer Relations
Best regards,