DUSGUSTING POOR SERVICE AND VERY RUDE STAFF

I am VERY Disappointed with this service and your Staff...it is supposed to be a customer service but the are very RUDE, UNHELPFUL and very ARROGANT..My flight was booked for Dbn 6.00am for 6.30 departure, the queue was very long...it was both Durban and East London and by the time i got to the counter at 6.00am i was told it was too late and had to go to ticket sales..I then stood there for another 20min, I was not the only passenger with this issue by the way...Then the lady at the counter tells me i need to pay R1017 to rebook. How ridiculousvis this..."YOU FORFEIT YOUR TICKET" is what she said...take note 30min in boarding queue then 15 min in ticket queue...in this space of time i could have been the flight which was to leave at 6.30am...I RE-ITERATE THAT IM VERY DISGUSTED BY YOUR SERVICE AND YOUR STAFFS I DONT CARE ATTITUDE...I had 3 of your staff members shouting at me telling me I was LATE and that wad THAT..