SB
Steve B
1 reviews | Active since Apr 2015
30 Apr 2015, 13:34
Duplicate charge still not refunded after 28 days
Kulula online booking system debited my Diners card twice for the same ticket on 1st April 2015. I discussed with call centre (Sinalo Madlavu) and emailed the proof. She promised a refund within 21 days. I am still waiting 28 days later.
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Kulula.com's replyOfficial
30 Apr 2015, 15:02Hello sbunker,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply30 Apr 2015, 15:02
Official
Hello sbunker,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had while using our services.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations