Double payment for a flight with NO feedback yet

I booked a flight on 5th October and my credit card was double charged. I phoned them 2 days later and emailed proof to Louis Aploon who promised to help me. They acknowledged that they double charged me and all I want is my money back...10 days later I still have no contact back from them. I have phoned, emailed and also questioned on FB (social media needs to be able to handle complaints not just comment on competitions etc BTW as it's an extension of your brand).<br> All I want is my money back and an apology for this inconvenience would be nice. <br> I am a loyal flyer with Kulula and I'm sooo disappointed that this is being handled in this manner. You guys are in the wrong - please follow this through and GIVE ME BACK THE MONEY YOU SHOULD NEVER HAVE TAKEN IN THE FIRST PLACE! TODAY!<br>