Double charging and the refund

So recently I booked a flight, I say recently but it was a month ago (4-5 weeks for kulula). Anyhow, during this booking I was charged double. The following day I phoned the call center and spoke to a nice guy who assured me that he found the problem and that he would send the details through to the required departments and that they are required to cover their bases and say 6-8 weeks but that often it gets sorted quicker than that. Great. I felt pretty good considering that there were a tonne of complaints on here say the contrary.<br> <br> To cut the story short, I have been following up on the matter almost every week and it has been the same thing every time. Finally today after speaking to a lady I was told that it has only just been sent through to the refunds department and that only now should I start counting the 6- 8 weeks. Essentially I must start looking to see if the money has come through around mid June. By the time mid June comes around it would have been close to 10 weeks that I have been having to wait for this refund. Its utter ******* considering they took the money without my consent in the first place. <br> <br> Sort out your ****** system!!