LS
Les S
1 reviews | Active since Jan 2015
23 Feb 2015, 15:01
Double charged for a flight
I made a booking on [URL Removed] on 1 October 2014 for a flight from Johannesburg to George. After the booking was done, the system hung and indicated that I should re-book. I did exactly that but alas, I was charged twice and issued two booking codes (BVVOOO & VTUTKH). O notified the airline and was advised to lodge a refund query telephonically. This was done and two e-mails sent on 11 November 2014 and yet again on 6 January 2015. I am still waiting for my refund of R 2,982.80 despite repeated phone calls. This is horrible service and utter indifference.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
23 Feb 2015, 15:31Hello LesPeter,
Thank you for your post .
Thank you also for taking my call . As mentioned to you this afternoon , I will enquire with our refunds team on the progress of your refund request . As soon as I have a resolution , I will be in contact with you .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
Thank you also for taking my call . As mentioned to you this afternoon , I will enquire with our refunds team on the progress of your refund request . As soon as I have a resolution , I will be in contact with you .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply23 Feb 2015, 15:31
Official
Hello LesPeter,
Thank you for your post .
Thank you also for taking my call . As mentioned to you this afternoon , I will enquire with our refunds team on the progress of your refund request . As soon as I have a resolution , I will be in contact with you .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
Thank you also for taking my call . As mentioned to you this afternoon , I will enquire with our refunds team on the progress of your refund request . As soon as I have a resolution , I will be in contact with you .
Bye for now .
Fazila Khan
Customer Relations