JG
Joanne G

1 reviews | Active since Jan 2011

21 May 2015, 14:10

DOUBLE CHARGE STILL NO REFUND

I have just checked this site for other complaints regarding the same problem I have had - not surprisingly there are many many complaints about this company and also about double billing, refunds not received and again despite promises from Joy Phage, I have still not got my refund on the double charge for a flight I booked.<br> <br> To me this is a disgrace for this company and I cannot believe they are conducting business this way.<br> <br> I will be phoning 702 and telling the public about this as well as referring to the many complaints on this site.<br> <br> The lame \response of someone will contact you"is also disgraceful and I suggest Kulula sort out their sinking ship - at this rate it will lose many many customers.<br> <br> I am posting this on Face Book and Twitter and 702 and hopefully they then will take us seriously."""

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Replies (1)
Kulula.com
Kulula.com's reply21 May 2015, 14:55
Official
Hello jojo789,


Thank you for your post.

I am sorry to learn that your problem has not yet been resolved. I have escalated this matter to the team leaders at the Contact Centre who will assist you shortly.

Kind Regards,
Nazley -CR