Double charge for a single flight

I booked a flight on 1 October 2014 for 3 October 2014. I was charged twice on my credit card for the same flight. When I raised the issue at the airport, I was advised to call the Call Centre for assistance. This I did and mailed the details to Jacqueline Magerman on 11 November 2014. Nothing happened and I forwarded the same details on 6 January 2015 after another telephone call. Yet again nothing happened.<br> <br> I posted a complaint on this site afterwards and received a call that promised swift action. Yet again no action has been taken. I am so irritated with this level of ineptitude and indifference.