double booking need refund to be done

<p>During the month of January Kulula had a special on flights. We went and booked tickets for my mom and a friend to fly from Lanseria to Cape Town and back during the month of April. We struggled the first time and used my credit card via the inernet to do the payment the system freezed and we cancelled everything. We then again tried and it generated sucessful the tickets referance numbers for us. On the 2nd of April when we booked in the lady at the counter said that there were 2x paid bookings for the same people on the flight and she advised me that she will cancel the one and i thwn need to call and claim my refund to be done. So we checked my mom and her friend in and on the way out i stopped by the kulula counter and the ladies there told me they cant help me to process this i have to call. So while we waited for my mom to board i called the number that was given to me ********** 205 which i was told to call ********** 852 again. So i did i spoken to a guy by the name of Mapogo at 08:10 on the 02.04.17. He then told me he van see that there is 2x bookings done WSSOSP and YXMTQR so the second one is cancelled and needs to be refunded back to me he stated that it will take anything between 6-8 weeks for the refund to be processed but someone will call me. I asked for a referance number and he said i must take his name down and the calls are recorded. So today i want to do a follow up as its more than 2 weeks now and i havnt receivwd any call. So at 14:18 spoken to Bonga whom informed me that he cant see any trace on the systems about a refund request been logged. I tried calling the ********** 205 number and after 5 minutes he told me he cant get hold of anyone i must rather try myself to call and find out whats going on with my request.</p> <p>i need feedback on the matter urgently as i have done what was told to me and when i havent heard anything from anyone i followed up and was informed that no request has been logged. I need the money to be paid back to me as soon as possible</p> <p> </p> <p>Awaiting your feedback Kulula</p> <p> </p> <p>Le-Mari Coetzer</p>