1 reviews | Active since Sept 2011
Don't use Kulula
The Travel Bank never works! I have been trying for over a month. Can't login, can't reset password (if you are lucky enough to actually receive the reset password link, you get it about 16 hours after request when it already expired). Don't get an error when to trying to login (Personally, I would fire your site developer for shoddy work).
Problem: I have credit from last year during lockdown. I used a portion of this credit to book flights in August and Kulua took an extended holiday. I had to repay for my flights with a reliable airline. They credited me back the cancelled flights and can't be bothered to extend the life of the credits. Now I am trying to sell them so that I don't lose over R6000 due to Kulula's incompetence, ***** website etc and I can't.
I suggest you fix it or I will have to take this to the Small Claims Court to recover MY money that you insist on expiring.
I can't complain on their website as I don't have flight booking number. Even SAA isn't this ****TY
