Don’t buy extras, they don’t exist - Best airline to worst airline

Was always a fan of Kulula.com but the current experience shows they are only after money not service anymore. Booked ticket months in advance and paid extra for two front row seats. Checked in 24 hours in advance and was issued electronic boarding passes. Arrived at the gate were first in queue to board and had an experience I have never experienced on an airline. The beeps said there was a seat change, bearing in mind I actually paid extra for that seat, and of the two people linked to the booking my partner was located 12 rows back and no seat was allocated to me. So you pay for the extra service and not only do you not get it, you don’t even get a seat allocated to you. The behavior and service from the Kulula staff member was the worst I have ever experienced. “Wait on the side,” is what we were commanded to do. Wait we did, until nearly all people had been boarded. No apologies, no this is what we can do to help, just three reminders from us that we still had not been allocated seats which we had paid extra for. “Well ask for a refund,” is the answer. So to get this right, don’t bother paying for extra services because we don’t have to give them to you. Once a seat was eventually allocated we were not sitting in the same row and no apology. Sadly the airlines ratings which have always been positive were ****ed tonight. Don’t bother they only want your money.