Don't book a full package flight with Kulula.

The worst customer service I've ever experienced. I booked a ticket for a kulula flight on the 18th of march, all inclusive, meaning 2 bags of 20 kg, unlimited changes as my circumstances might change overnight, q-jump and booked my seat upfront for which I paid extra. Received an email today informing me my ticket was changed to British airways. I must pay extra for my seat in economy class, R320 extra for my additional bag, q-jump is cancelled and worst of all, I'm not allowed to even pay for an upgrade out of my own pocket to Business class as I'm booked on a special ticket. When enquiring from your customer service, I was informed, don't worry, we will refund you for the seat and q-jump, it will take about 8 weeks to be refunded. I paid for a certain service and expected what I paid for. I booked a seat on the front row and now must take what is available as I wasn't originally booked on British airways. Never in my life have I been so disapointed in Kulula.com as today. If i can give any of my thousands of colleagues advice it will be not to book on Kulula anymore but rather book directly with other airways as you pay for the best and get downgraded without prior consultation, without taking your special circumstances into consideration.