DON'T FLY - DISGUSTING & UNACCEPTABLE!!!!!

<p>Had a 6:30am flight (MN 100 - CPT/TJK) last Thursday, 17 November 2016. Kulula CANCELLED the flight in around 6:00am whilst we were waiting outside the gate. Everybody then had to rush back upstairs and rebook a flight - some were fortunate and got on the 9:45am flight, the others were placed on the re-scheduled MN 100 at 10:00am, which was then CANCELLED and scheduled to leave at 13:00.<br /><br />We were told whilst trying to obtained new flight tickets, that our luggage had been sent to OT Airport on BA 8:30am and BA 10:00am flights that departed Cape Town.<br /><br />On arrival in Jo'burg, we were told that our bags were yet to leave Cape Town!!! (Do the math as to how many hours later that is!!!)<br /><br />LONG (14 Hour) story short, my colleague and I were placed on the IMPORTANT list, as we had a National Ceremony we had to attend at 17:30 - our luggage was delivered to us at 19:00!<br /><br />We constantly followed-up to find out about our Luggage, only to be told in around 17:00 that the luggage had left the airport, (they could not provide us with the transportation's contact details, or the drivers details) so we must just wait - as it is no longer Kulula's problem now that it is outside of the airport!!!<br /><br />I would however like to thank Aneekah from the Cape Town office who assisted me whilst I was in Jo'burg, as she herself was disgusted at the way in which her own colleagues in Jo'burg treated her. Aneekah - Thank You!!!<br /><br /></p> <p>Tintswalo - you are Serioiusly going to have to sit down with your staff (customer assistance at the OT Airport) and teach them manners and ways in which to show respect towards their paying clients who have been put through something else!!!<br /><br />FLYSA have certainly provided a better service in many a way!!!</p>