Do NOT FLY WITH KULULA ,THEY ARE ********

So we missed our flight on the 31st of January ,we were prepared to re book for the next available flight unfortunately there were no flights for that day. We were advised our tickets are fully refundable by one of the tellers so she cancelled the whole ticket including the return. We subsequently booked new tickets for the following day at Lanseria including return since our Kulula refunds department and spoke to a lady by the name of 'Lisa" who confirmed we will only be getting a refund of R230 ONLY. I mean, why were we advised by Kulula to cancel the who ticket .We could have used it for return if we were not incorrectly advised. I am so dissapointed at Kulula and will take this up with the ombudsman.