Dissatisfied Customer! Ref EJELTQ

<p>Good day,</p> <p> </p> <p>With regards to the above mentioned reference, I am very disheartened with the outcome of your services. Due to no fault of her own, my cousin Lee-Ann Fynn could not make her flight on Fri, 7th Oct 2016. I called your customer service number and informed them of the accident that she was involved her, and asked what the procedures were with regards to changing her flight. They told me that she would have to pay an additional R1,402.20 (on top of the amount that she already paid for her ticket) to reserve a seat on a flight the next day at 12:50pm! Seriously??</p> <p> </p> <p>We arrived at Lanseria on Sat and were informed by Nomasonto that there was nothing that she could do (never mind the fact that the seat was NOT reserved)! She then called Emmah and Thembi to also explain that those were the rules and that they too could nothing to assist. The manager Cosmo Baron agreed with them as well. Her ticket was therefore forfeited, bearing in mind the return ticket for Sun evening as well.</p> <p> </p> <p>This is how we would like the outcome to reflect: Lee-Ann’s ticket should be converted to a voucher in the same amount and she should be able to re-use it whenever she feels fit. Your staff could be a bit more sympathetic since she was involved in an accident! None of this was shown by any of the 4 people that we spoke to. I have a case number and photo’s to prove all of the above. In return, we will gladly rave on all social media aspects about the brilliant/wonderful service we received from all at Kulula! Kulula wins!!!</p> <p> </p>