Dissatisfied and disappointed with the services offered by Kulula airlines and Edreams agents

Dissatisfied and disappointed with the services offered by Kulula airlines. I booked three plane tickets through the travel agent Edreams, no ID number was required when booking or payment made. One of the tickets had the wrong surname by a typing error. I made numerous attempts to rectify the error during the course of the week with no help offered by the agents as well as the airlines. I was informed that a name change cannot be made and that the supervisor on that day will use his/her own discretion to either allow the passenger through or not. Upon arrival Kulula refused to assist and were very rude. When I asked for the supervisor to assist in authorising us to pass through they refused of which they said we need to purchase a new ticket for R2000 and that the ticket that was bought for R600 will be forfeited. They waited close to boarding time to tell us that they will not assist thereby forcing us to purchase a new ticket for more than double the amount of the previous one. We young men in SAPS training who do not have a lot a money at our disposal, so we had to s**** up the amount to purchase a new ticket just to go home over the weekend to see our families.