Dismissive Disregard of Assistance

I made an enquiry about the email I received of a flight that is delayed instead of offering me assistance as I was going to be late for an Important appointment and was willing to pay the difference for an earlier flight his attitude towards me was dismissive and abrupt I was already at the airport two hours before my flight and now have to wait another hour for a delayed flight also sitting on the floor as there's no seating arrangements for customers to sit, my phone dying and was in desperate need of an earlier flight his colleagues sent me to him as they pointed out that there were people on standby for the flight leaving at 4 and I could ask him if I can go on that flight, and him and his bad attitude directed me to the ticket office for a refund. If this is the attitude of your senior employees I will no longer use your service and I advise anyone else reading this to do the same as that's not the way to treat a paying customer. He is rude and disrespectful and needs to learn how to address people in an odderly manner, I would've not Asked if it wasn't important but o really had to get to Cape Town on time