disgusting service at kulula airways

i had booked a flight for the 25/10/2019 with kulula flight no. BA6205 and this booking was made online but i was unable to check in online as this website was having a problem. i tried again at 3.30am on the morning of the flight but i still could not check in online.

i had paid R 718.00 for my flight with my vitality rewards. the flight was scheduled to leave at 05h55am and i had reached the airport at 5am due to traffic constraints from the south of johannesburg. at 05h05am when i reached the check in desk to get my boarding pass, i was refused stating that the boarding gates were closed at 05h55am and this was a domestic flight from JHB to Durban from OR tambo.

i had to pay an additional R 962.00 to get another flight at 06h30am as this was a business trip to Durban. i think this a money making scheme because they could have allowed me in due to it being a domestic flight.

when their flights are delayed which happens all the time then its fine for the customers to wait but no priority are given to us who gives them business.

this is most disgusting and this will be my last trip with kulula airlines because their service stinks. the consultant at at the desk tried to help me but they refused at the boarding gates.

i hope you enjoy my additional monies which was more than the flight that i had booked which added up to R 1680.00.