DISGUSTING SERVICE AND RUDE STAFF.. VERY DISAPPOINTED

I sent this Email on the 19 December 2019...an automated response that I would be contacted in 48 hours, 180 hours later I am still waiting for the call back. I am VERY Disappointed with this service and your Staff...it is supposed to be a customer service but the are very RUDE, UNHELPFUL and very ARROGANT..My flight was booked for Dbn 6.00am for 6.30 departure, the queue was very long...it was both Durban and East London and by the time i got to the counter at 6.00am i was told it was too late and had to go to ticket sales..I then stood there for another 20min, I was not the only passenger with this issue by the way...Then the lady at the counter tells me i need to pay R1017 to rebook. How ridiculousvis this..."YOU FORFEIT YOUR TICKET" is what she said...take note 30min in boarding queue then 15 min in ticket queue...in this space of time i could have been the flight which was to leave at 6.30am...I RE-ITERATE THAT IM VERY DISGUSTED BY YOUR SERVICE AND YOUR STAFFS I DONT CARE ATTITUDE...I had 3 of your staff members shouting at me telling me I was LATE and that wad THAT..

Horrified and Very Sad...

***le Roman Still no response or even a curtesy email...

From: KululaCR K. <***> Date: Thu, 19 Dec 2019, 07:44 Subject: Automatic reply: POOR SERVICE_REFYUWBCJ To: ***le Roman <***>

Good day,

Thank you for your email, which will be assigned to one of our Customer Relations agents, who will attend to it within the next 48 hours.

Kindly note that this email service is monitored, Monday to Friday between 08h00 to 16h30.

Alternatively, for any pre-flight related queries, please contact our Contact Centre on;

• ***or ***

• ***<mailto:***>

Kind regards, The Customer Relations team Comair Disclaimer: The content of this email is confidential and only intended for the recipient(s) specified in this message. If you have received this message by mistake, to prevent a repetition of the error please notify the sender there-of and then delete the erroneous email. Messages received in error may not be shared with any third party, without the written consent of the

***le Roman Show quoted text

***le Roman

---------- Forwarded message --------- From: ***le Roman <***> Date: Thu, 19 Dec 2019, 07:43 Subject: POOR SERVICE_REFYUWBCJ To: <***>

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***le Roman

---------- Forwarded message --------- From: ***le Roman <***> Date: Tue, 24 Dec 2019, 15:12 Subject: Fwd: POOR SERVICE_REFYUWBCJ To: <***>, <***>, <***>

***le Roman

---------- Forwarded message --------- From: ***le Roman <***> Date: Tue, 24 Dec 2019, 15:08 Subject: Fwd: POOR SERVICE_REFYUWBCJ To: <***>, <***>, <***>

***le Roman

---------- Forwarded message --------- From: ***le Roman <***> Date: Thu, 19 Dec 2019, 07:43 Subject: POOR SERVICE_REFYUWBCJ To: <***>

I am VERY Disappointed with this service and your Staff...it is supposed to be a customer service but the are very RUDE, UNHELPFUL and very ARROGANT..My flight was booked for Dbn 6.00am for 6.30 departure, the queue was very long...it was both Durban and East London and by the time i got to the counter at 6.00am i was told it was too late and had to go to ticket sales..I then stood there for another 20min, I was not the only passenger with this issue by the way...Then the lady at the counter tells me i need to pay R1017 to rebook. How ridiculousvis this..."YOU FORFEIT YOUR TICKET" is what she said...take note 30min in boarding queue then 15 min in ticket queue...in this space of time i could have been the flight which was to leave at 6.30am...I RE-ITERATE THAT IM VERY DISGUSTED BY YOUR SERVICE AND YOUR STAFFS I DONT CARE ATTITUDE...I had 3 of your staff members shouting at me telling me I was LATE and that wad THAT..

Horrified and Very Sad...

***le Roman