Disgusting Service and Damaged Goods

Kulula flight 926 Y 31 MAR 1345, seat 14C.<br> <br> Suitcase virtually empty on return to JHB. Considerable delays experienced at the luggage carousel (5) &amp; kept waiting for some time.<br> <br> When suitcase finally arrived, apparent what possible cause of delay was. Suitcase must have gotten stuck in the machinery because suitcase extremely badly damaged.<br> <br> Approached Kulula 'luggage desk' &amp; rather dismissively advised by lady that cannot assist me, as \falls under the limited liability\". Upon insistence handed me Comair Limited 'Arrivals Services' card with a handwritten email address. My client booked ticket &amp