BP
Brett P
1 reviews | Active since Oct 2013
07 Feb 2016, 15:30
Disgusting service
Kulula has repeatedly moved out flight with no interest of finding other options! <br> <br> Call cente managers are not interested in resolving issue! <br> <br> NEVER FLY KULULA!!!!!
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Kulula.com's replyOfficial
08 Feb 2016, 11:16Hello brettpre,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced yesterday.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. I have been advised by Operations that due to an earlier aircraft experiencing a bird strike which resulted in an aircraft change , thus this rotational delay impacted on you . Due to limited resources at the time, a change in flight was not possible . I am aware numerous notifications were sent to you advising of the change in departure time . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Sunday no alternatives were available at the time.
Bye for now .
Fazila
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced yesterday.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. I have been advised by Operations that due to an earlier aircraft experiencing a bird strike which resulted in an aircraft change , thus this rotational delay impacted on you . Due to limited resources at the time, a change in flight was not possible . I am aware numerous notifications were sent to you advising of the change in departure time . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Sunday no alternatives were available at the time.
Bye for now .
Fazila
Best regards,
Kulula.com's reply08 Feb 2016, 11:16
Official
Hello brettpre,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced yesterday.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. I have been advised by Operations that due to an earlier aircraft experiencing a bird strike which resulted in an aircraft change , thus this rotational delay impacted on you . Due to limited resources at the time, a change in flight was not possible . I am aware numerous notifications were sent to you advising of the change in departure time . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Sunday no alternatives were available at the time.
Bye for now .
Fazila
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced yesterday.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. I have been advised by Operations that due to an earlier aircraft experiencing a bird strike which resulted in an aircraft change , thus this rotational delay impacted on you . Due to limited resources at the time, a change in flight was not possible . I am aware numerous notifications were sent to you advising of the change in departure time . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Sunday no alternatives were available at the time.
Bye for now .
Fazila
Best regards,