disgusting service

This is the most ridiculous airline i have ever dealt with. And ive dealt with a fair few. Their system froze while I was making a reservation. But the funds were taken from my account however, I never got a confirmation. i called them first thing in the morning 7am, and after waiting close to half an hour with those cellphone charges, one man eventually answered and told me the money would be refunded back to my account as the reservation was not confirmed and if i wanted a ticket, id have to make another reservation. i made a second reservation and paid. 3 days passed. i sent emails. not a single one was ever responded to to this day. Its a near impossible task to get the money was not refunded. instead I got an email confirming that the first reservation was confirmed. and now im sitting with 2 reservations for the same person. its ridiculous. and the least you can do is reply to emails customers send you or at the very least, call back those numbers who you see have been holding on for long periods of time