Disgusting, disgraceful Kulula.****

I had the worst trip at the end of April with Kulula, flying from Cape Town back to Johannesburg. The airline canceled our original flight, so we were forced to take a different flight home. Firstly the lady at the baggage counter was so rude and unreasonable, arguing over one bag that was a couple grams over when our other 2 bags (mind you we could check in 4 bags) were way under weight. By this time our other bags were already in the cargo, so we struggled to balance the last case. Secondly, our extra leg room seats which I had paid for were never honoured. We flew with our 4 year old and 3 month old hence we needed the space for diaper bags etc. It was frustrating! Third, when we arrived home from the airport we discovered our one smaller case had been broken into. I called the airline the next day to ask about 1) our extra leg room seats and a refund and 2) to ask about my case that was broken into. They put me onto some alternate numbers to call for the case. I called for over 2 weeks without success. After eventually being recommended alt contact details, I emailed the baggage claims only to be told my 2 weeks delay meant they not eligible for the damage.

I am a frequent flyer with my family and I assure you I will NEVER use this piece of sh%$ airline ever again. At a time where clients are trying to keep your business a float, this is the poor service we get. 3 strikes on a single flight???

You have the most disgusting attitude and the most disgraceful service employees. I sincerely hope your airline continues to have hard times, maybe it will change the attitude of your staff!!!