Disgusting Customer Service!!!!!

I am appalled by the service received from your staff today, Kulula.com!!!!

I was checked in for a flight from JHB to George today at 16:00.

At 15:50, I wanted to drop my bag (which I always use as a carry on). The staff members simply lifted their shoulders - “Sorry ma’am, you are too late, you need to book another flight”. ARE YOU SERIOUS???!!!!

Since, I always use the bag as a carry on and seeing that I only had one bag, I decided to go to the boarding gates. I was then imformed at the gate that I was removed from the flight because I didn’t check in my bag. Boarding was still busy at 16:35, by the way, which means that the flight was delayed.

According to your very strict rule of the bag drop, you actually then closed the bag drop more than 45 minutes before the flight because the flight did not leave at 16:30.

There are no other flights available to George and I have nowhere to go! I am stranded at the airport tonight. All of this beacause of a 5 minute technicality. Your customer service is digusting!!!