PM
Prishaun M

1 reviews | Active since Jul 2011

27 Feb 2015, 22:31

Disgusting attitude and behaviour from staff

I was disgusted to observe the manner in which your airport staff treated passengers at King Shaka International on Wednesday 25/02/15. Thank God I was flying with another airline!!!!<br> <br> They were rude to passengers who were obviously upset due to their fight being delayed. This was taken to the extent that they called Airport police to deal with passengers. Is this how you treat your paying passengers???<br> <br> You have given me more reason to never fly kulula again. I have never flown on-time with kulula, every flight has been delayed and hence I use your more reliable competitors. What is your excuse for this??? You have been in business for 14 years, your levels of service and your inability to schedule properly is pathetic!<br> <br> Operational inefficiencies aside, I am absolutely disgusted at the way that your staff treated your patrons.

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Replies (1)
Kulula.com
Kulula.com's reply02 Mar 2015, 09:03
Official
Hello PM17,

Thank you for your post.

I have sent your post to the Customer Service Manager and will respond upon feedback.

Regards.

David