NS
Natalie S

1 reviews | Active since Jul 2018

12 Jul 2018, 11:29

Disgusted with Flight Attendees on delayed flight.

Bad review for Kulula Flight Attendees. I had a flight from Cape town to JHB 10 July 2018 and was absolutely disgusted by the flight attendees on flight MN0108. Upon arriving at the Cape town International Airport the the Kulula lady at the check- in was friendly and helpful and also explain quite clearly why the flight was delayed (from 20:00 - 22:45 - which I understood due to CPT foggy weather) Thank you to the check in ladies for their friendliness)

Caption on board flight also apologized and the passengers, myself included was really chilled on our late flight.

However when I boarded the flight - 23:30 none of the people (passengers) boarding were irritated - but it seemed liked the staff on board flight MN0108 was very irritated with us. It will really help if maybe they made us feel welcome and at least greet and smile while boarding.

The Team leader; I didn't even get he's name as he was mumbling words and I just heard Team leader of the flight attendees on the flight was very rude I must say. I was in the process of switching my phone off (and I do know that my phone must be switch off when getting on the flight as It was not my first time flying) was standing insisting that i switch off my phone like I'm a child... I think if he had more time he would have spelled SWITCH OFF like I'm a child. Also very rude to the lady in front as she was also still switching her phone or some device she had.

Please assist your flight attendees with the relevant customer service as It really wasn't the passengers fault that the flight was delayed and that they had to work that time on a Tuesday evening. Kulula.com - do let the flight attendees on board your flights give you guys a bad name or give you a thumbs down as there is absolutely nothing wrong with the flight, aircraft, check-in and the customer service you get on the airport.

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