DISGUSTED AT THE CUSTOMER SERVICE

<p>I booked a flight on the 12 October - for some reason the Kulula.com site malfunctioned and i got a "oops! something went wrong" error. After my R863 .63 was taken from my Bank Acc.</p> <p>I called them & spoke to one of the consultants. She assured me that the refund would happen with in 24-48hrs. i waited for the refund. Nothing. i even called my Bank who confirmed the amount hasnt been refunded, i even supp**** Kulula with the Merchant Number.</p> <p>I called back on Saturday the 15 October & spoke to another consultant. She put me through to her Supervisor & gave her the same story for the 3rd time. She assured me the money would be back in my Acc by Monday. its Tuesday, still nothing.</p> <p>ii called this morning. AGAIN. A consultant said he'd call me back. He didnt. Evenrtually i called back. Spoke to another consultant and she said she'd get back to be. I'm still waiting.</p> <p> </p> <p>Really unhappy with their Customer Service!!!!!</p>